A ticketing system is the most common channel of communication that web hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to deal with a problem that takes a certain period of time to investigate or that needs to be forwarded to a server admin. In this way, all replies contributed by either party will be stored in one place in the event that someone else wants to work on the given problem and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, so you’ll need to log in and out of at least 2 accounts to carry out a certain operation or to touch base with the hosting company’s client care staff. In case you desire to administer a couple of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial amount of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with just a few clicks, without ever leaving your account. The ticketing system includes a quick-search field, so you can track the status of virtually any trouble ticket that you have already opened, in case you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to resolve a specific problem even before you actually post a ticket. The ticket response time is maximum 1 hour, so you can obtain swift assistance at any specific time and if our customer care staff recommends that you do something inside your hosting account, you can do it on the spur of the moment without the need to log out of the Control Panel.