Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with just a few clicks, without ever leaving your account. The ticketing system includes a quick-search field, so you can track the status of virtually any trouble ticket that you have already opened, in case you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to resolve a specific problem even before you actually post a ticket. The ticket response time is maximum 1 hour, so you can obtain swift assistance at any specific time and if our customer care staff recommends that you do something inside your hosting account, you can do it on the spur of the moment without the need to log out of the Control Panel.